South Oxon Auto Electronics – Terms & Conditions South Oxon Auto Electronics (“SOAE”, “we”, “us”, “the Company”) provides specialist automotive diagnostics, electronic repairs, programming, tuning and associated services. These Terms & Conditions apply to all work undertaken and all goods supplied by SOAE.

1. Introduction SOAE is an independent automotive electronics specialist. We are not connected to, affiliated with, or representing any vehicle manufacturer, franchise dealer or independent repair network. All trademarks remain the property of their respective owners.

2. Contract Formation

2.1 A binding contract is formed when a diagnostic session, service, inspection or repair is booked.

2.2 By booking work, the Customer confirms they are over 18, legally capable of entering a contract, and resident in the UK.

2.3 The Customer is responsible for providing accurate information regarding the vehicle and any previous repairs or modifications.

3. Estimates and Pricing

3.1 SOAE will provide an estimate of costs prior to commencing work.

3.2 No work will begin until the Customer has approved the estimate.

3.3 Estimates are valid for 14 days.

3.4 Prices may vary if labour or parts costs change, or if additional faults are identified.

3.5 If intrusive diagnostics or further testing is required, SOAE will notify the Customer and obtain approval before proceeding.

3.6 If only part of the estimated work is completed, SOAE will charge a reasonable amount for the work carried out.

4. Diagnostics

4.1 Initial diagnostic appointments assess the specific fault described by the Customer.

4.2 Some faults require deeper or intrusive testing.

4.3 SOAE cannot guarantee a confirmed diagnosis without completing all recommended diagnostic steps.

5. Warranty

5.1 SOAE provides a Parts & Labour Warranty of either:  12 months / 12,000 miles, or  24 months / 20,000 miles, whichever occurs first.

5.2 Warranty coverage is conditional upon:  SOAE being given the opportunity to inspect and rectify any issues  Manufacturer operating instructions being followed  The vehicle being serviced in accordance with the manufacturer’s schedule  Compliance with SOAE advisories, warnings and instructions  Parts/workmanship not being subjected to abnormal conditions or unreasonable wear  The Customer arranging and paying for transportation of the vehicle to SOAE  Exclusion of Customer-supplied parts unless failure is directly caused by SOAE’s workmanship

5.3 Vehicles that have been remapped or modified to increase power may have limited or void warranty coverage for drivetrain components.

6. Payment

6.1 Payment is due in full prior to release of the vehicle.

6.2 Payment may be made by debit or credit card, including by telephone.

6.3 Work authorised by any person reasonably believed to be acting on behalf of the Customer will be charged to the Customer. 7. Vehicle Handling and Storage

7.1 SOAE may apply reasonable storage charges where a vehicle is left on site without instruction or not collected within a reasonable period.

7.2 SOAE accepts no liability for loss or damage to personal items left inside the vehicle.

8. Modifications, Tuning and Programming

8.1 The Customer acknowledges that modifications affecting emissions may render the vehicle unroadworthy and illegal for road use.

8.2 The Customer is responsible for ensuring the vehicle is in suitable condition prior to work commencing.

8.3 Tuning, programming and modification carry inherent risks, including mechanical failure, excessive wear, or control unit corruption.

8.4 SOAE accepts no liability for subsequent failures or premature wear arising from modifications or tuning.

8.5 The Customer is responsible for ensuring their insurance remains valid following any modification.

8.6 Software flashing may fail; SOAE is not liable for loss of settings, features or control modules resulting from such failure.

9. Customer Responsibilities

9.1 The Customer must disclose any previous modifications, remaps or aftermarket components.

9.2 Incorrect or faulty Customer-supplied parts may result in additional labour charges.

10. Cancellation and Returns

10.1 The Customer may cancel work at any time; payment is required for work completed up to the point of cancellation.

10.2 Goods may be returned within 7 days if unused, in original packaging and in resalable condition.

10.3 Special-order items may be subject to a restocking fee.

11. Liability

11.1 SOAE is not liable for unforeseeable financial or business loss.

11.2 Nothing in these Terms affects the Customer’s statutory rights.

11.3 SOAE accepts liability for death or personal injury caused by its negligence.

11.4 SOAE is not liable for delays or damage caused by events outside its control (Force Majeure).

12. Complaints

12.1 Complaints must be raised directly with SOAE as soon as possible.

12.2 SOAE aims to resolve complaints within 7 business days.

12.3 Written responses will be provided upon request.